🆕City Relaunches Enhanced "My.Hamilton" Portal With New Services

The City of Hamilton has relaunched the "My.Hamilton" portal with key enhancements, new on-line services, and a planned virtual agent (chatbot) naming competition.

The My.Hamilton Platform is a key component of the City’s Digital Strategy and will serve as the primary and complementary on-line access point for municipal services. As expectations for digital service delivery grow, the City is modernizing the platform to expand available services, simplify navigation, and ensure alignment with current accessibility and security standards.

Hamilton residents will benefit from convenient access to municipal services through this self-service on-line portal. The introduction of a virtual assistant (chatbot) will guide residents through services, answer common questions, and provide an additional support channel.

The City has successfully transitioned several services to the new platform already including:

1. Vacant Unit Tax (VUT): Launched earlier this year, demonstrating the platform’s ability to handle secure, high-volume transactions.
2. Animal Services Donations: Residents can now make on-line contributions to support animal care, with official donation receipts issued for donations of $25 or more.
3. Licensing Payments: Businesses applying for or renewing licenses can complete payments on-line, streamlining compliance under Licensing By-law No. 07-170.

Other areas featured within the My.Hamilton Platform include:

• Courts
• Garbage and Recycling
• Licensing and Parking
• Pets, Pests, and Wildlife
• Property Tax
• Public Safety
• Records
• Recreation and Events
• Sidewalks, Streets, and Roads
• Social Services
• Transportation and Mobility
• Water and Sewers

More specifically, the My.Hamilton Platform now features:

• a refreshed and more accessible platform design
• 20 additional on-line services/forms, (i.e. on-street permit parking applications, cemeteries family history search, traffic signals information request, storm water credit applications, etc.)
• Links to external services (i.e. paying for Provincial Offenses Act tickets and parking tickets) on other platforms and existing services to help create a more connected experience for residents.
• A city-wide naming contest to introduce the chatbot and promote awareness .

Moving forward in 2026 and beyond, additional services will be added on an ongoing basis to further expand available services with one-stop access including Freedom of Information (FOI) requests and on-line payments, and fire-related services such as burn permits and on-line fee payments).