🆕 FYI for HSR SVP
The Hamilton Street Railway (HSR) wants to hear from you for their "HSR NEXT: Moving Hamilton Forward" campaign.
Beginning in fall 2027, the HSR will begin rolling out the first phase of network improvements designed to make transit faster, more connected and more reliable across the city.
Share your feedback on upcoming service changes via a survey. Your feedback will help the HSR understand how these proposed changes may impact your travel and identify opportunities to improve service. It also includes questions about your travel habits, how you plan trips and navigate the transit system. Your responses will remain anonymous and confidential.
The survey will take approximately 10 to 20Â minutes to complete.
For alternative formats of this survey, please contact HSR Customer Service at (905) 528‑4200 or [email protected].
Survey closes May 22, 2026.
ENTER TO WIN!
As a thank you for your time, you may choose to enter the HSR NEXT Survey Contest for a chance to win one grand prize or one of five additional prizes.
Grand Prize:
- $200 PRESTO Card
- HSR 150 collectible bus set
- Two tickets to a 2026 Hamilton Tiger-Cats game of your choice
- Two tickets to a 2026 Forge FC game of your choice
Additional Prizes (5 total):
- $50 PRESTO Card
- Two tickets to a 2026 Hamilton Tiger-Cats game of your choice
No purchase necessary. Limit of one entry per person.
Please review the contest rules for full details by clicking here.
Notice of Collection
The City of Hamilton collects information under authority of Section 227 of the Municipal Act, 2001. Any personal information collected regarding HSR Transit will be used to deliver and improve the services provided to customers. Questions about the collection of this personal information can be directed to the Customer Experience Team at HSR: Phone: 905-528‑4200 Email: [email protected]